Veterinary receptionists are the first and last point of contact with clients, and are the face of the veterinary clinic. The British Veterinary Receptionist Association (BVRA) is the only organisation to support this critically under-valued and under-addressed role through bespoke training, education, and career development.
Nova Vet Family believes strongly in this mission, and is including BVRA membership with every Nova Vet Family subscription! There is no better opportunity to boost client retention and satisfaction while also improving team morale, staff retention, and workplace efficiency.
Acts as a professional body to focus on the interests of veterinary receptionists.
Provides a comprehensive suite of training courses, including the BVRA Foundation Course, a comprehensive course covering the basic information every veterinary receptionist needs to know.
Enables career progression by up-skilling through tailored training and certification. BVRA offers a suite of training courses and qualifications at a discounted rate for its members.
Membership includes access to downloadable resources to help veterinary receptionists in their daily role.
Acts as a networking hub to share experiences and learning. Members get discounted BVRA annual congress tickets, which provides veterinary receptionists the opportunity to network with their peers and industry leaders.
BVRA sets the standard for veterinary receptionists through training and accreditation
In today’s competitive environment, the quality of your front-desk team can make all the difference. Demotivated, unskilled, or poorly trained receptionists may inadvertently lower customer satisfaction, risking the loss of clients and revenue while negatively impacting your clinic’s reputation. And every vet knows how much smoother the day runs when a trained receptionist is at the desk.
BVRA’s comprehensive training and career progression programs develop skilled and invested veterinary receptionists, leading to improved staff retention, boosted team morale, more efficient working practices, higher client satisfaction, better team communication, and ultimately an increase in clinic revenue.
BVRA was founded in October 2017 with the mission to support and raise the profile of veterinary receptionists through training, education and development. With nearly 7,000 members, BVRA is the only organisation representing veterinary receptionists. They provide a wealth of training courses as well as holding the Register of Associate Veterinary Receptionists.
