Your prospective customers look at Google and your website before they call or book. If you don’t have a steady stream of new reviews, a validated customer rating, and up-to-date testimonials on your website, you’ll lose new customers to competitors.
Customer Radar fixes that by turning your happiest customers into your best advocates. After an appointment is completed, customers are invited to provide private feedback, then post a Google review that boosts your online reputation and improves your local search. The feedback populates your own verified Customer Score and enables you to share new testimonials to your website. It alerts you privately to any issues so you can resolve them directly with the customer before it escalates.
You’ll easily see what’s working and what may need attention. You can share feedback with your team to reinforce the great care provided. It keeps them focused on delivering a great customer experience so they keep coming back and your bookings stay full.
Customers are invited to provide private feedback via email or text an hour after their appointment, giving you insight into their experience. Customise who receives invitations and how frequently for smooth, ongoing feedback collection.
Automatically collect Google reviews to increase your online visibility. Fresh reviews drive traffic to your website, providing a steady flow of potential new customers.
Your Customer Score widget displays your validated customer rating and best customer comments, right when website visitors are considering booking, boosting conversion rates from website visitors to customers.
You can choose to automatically respond to any customer, or jump in at any time and manually respond in person. This means, no matter what, every customer is acknowledged and feels valued.
Track feedback, spot trends, monitor your Net Promoter Score (NPS), and share insights with your team. Keep everyone aligned on delivering a consistently great customer experience.
Respond privately and directly to any issues. Track the status, engage your team and optimise customer retention.
Sharing positive feedback keeps your team motivated and shows them the impact of their great work. It’s also an effortless way to identify and resolve issues, helping everyone stay focused on delivering an exceptional customer experience every day.
Control how often customers receive review requests. For example, you may only ask them once every 90 days or six months, ensuring you maintain a steady review flow of customer feedback and new reviews.
Customer Radar takes the guess work out of knowing what your customers think. We have worked with thousands of users to connect them directly with their customers, unlike anything they have never experienced before.
Working on the principle of “Make it Easy” we are continually striving to make it easy for your customers, easy for your business and easy for your team to use. Most companies do a great job but even the best don’t get it right all the time. Using Customer Radar means you can capture, celebrate and share with the world when you get it right, and in the event that something goes wrong, we empower you to resolve it directly and privately.
We know your happiest customers are your biggest advocates and source of future business.
That’s why we have developed a platform that helps you showcase how good you are and put your best foot forward everyday.
Founded in 2009, Customer Radar is one of the most experienced customer experience and reputation management platforms globally. From working closely with small business to multi-national brands, we’ve spent more than a decade refining how businesses capture real-time feedback, resolve issues before they escalate, and convert delighted customers into credible public reviews. Our platform integrates seamlessly with EzyVet and other leading practice management systems, automating post-visit outreach and providing insights into role-based dashboards. Backed by long-standing client relationships and continuous product innovation, Customer Radar is the trusted choice for organizations that want enterprise-grade technology without the complexity.
